Listening to customers is the best way of making sure our products are relevant and useful. But we also try to find ways to put customers in touch with each other. Elsevier’s Library Connect publications and events help information professionals from countries across the globe get in touch with each other as well as Elsevier colleagues and exchange views, knowledge and experience.
Building connections between customers and Elsevier colleagues is one way we can make sure we provide customers with meaningful support in their working lives.
Elsevier does just this by producing Library Connect publications - including a newsletter and practical assistance pamphlets - that librarians and Elsevier colleagues across the world contribute to.
In 2007, Library Connect events and seminars in 19 countries attracted hundreds of librarians and information science students and provided them with practical assistance on issues such as library marketing, promoting e-resources and supporting authors.
Also in 2007, the Chinese library association Liblog began translating Library Connect Newsletter articles and posting them online. And Takeshi Kuboyama, an Osaka University librarian, participated in the second Library Connect international residency and spent three months at the University of Pittsburg Libraries.